Last year, I ordered prescription bifocal tinted sunglasses from the online optical company Goggles4u.com. I really liked their product selection and especially their low price. They even had an augmented reality tool on their website that allowed me to virtually wear a selection of their frames and see what they looked like using my computer camera.
I bought these sunglasses for daytime driving and they worked as until I got them dirty. I dripped some food on them when I got food in a drive through. So to give them a proper cleaning, I followed the advice I’d been given by every optometrist I’ve ever been to: wet the lenses thoroughly with water and clean them gently with lens cleaning fluid or a drop of dish detergent. After doing this, I discovered to my alarm that the coating on the tinted lenses washed off! The view through the glasses were now blurry and blemished.
I went to Goggles4u.com and used their Customer Service form page to upload photos of the glasses and ask them if something was wrong with how my glasses were constructed. The following emails were dumbfounding. Their Customer Service representatives explained to me that their sunglass coatings are NOT water proof! WTF?! Not only have I never heard of this kind of defect in custom optical eyewear but there was no warning of this issue when I ordered the glasses (nor now on the website.)
So while I had held this company in high esteem, this experience has flipped my opinion of this company and their products. I will never, ever buy or recommend their glasses.
